I received an email from Google just after midnight last night updating the status of Google Analytics. Google clearly did not anticipate the high demand. It takes a tremendous amount of processing power to analyze logs and deliver reports to end users. However, I think in the end Google will resolve these issues and deliver a great product for entrepreneurs and webmasters. At PubCon in Las Vegas I asked Google’s Matt Cutts about this problem and he mentioned that the same thing happend with Google Reader a that he expected it to be resolved in short order.

Google Analytics is destined to be the analytics software of choice for webmasters worldwide. And not just because it’s free … but because it’s from Google.

For those of you not yet signed up with Google Analytics here is the email:

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Hello Google Analytics User,

This is a quick update to address some issues you may be seeing in your Google Analytics account and what we’re doing to respond.

First, due to extremely high demand, we’ve temporarily limited the number of new signups as we increase capacity. This allows us to focus on our primary objective–to provide a great user experience for our existing users.

Next, here is current information on the most common questions we’re receiving:

1. The ‘Check Status’ button is being reworked to check for properly installed tracking code. This should be fixed by the end of November.

2. The ‘+Add Profile’ link has been temporarily removed until we increase capacity. We’ll alert all current users when the feature is restored.

3. While we increase capacity, you may see longer than normal delays in data showing up in your reports. All data continues to be collected and no data has been lost.

For additional help with your Google Analytics account, we encourage you to browse or search our online Help Center at

http://www.google.com/support/analytics?hl=en.

Thanks for your patience as we improve Google Analytics and add
resources to ensure a high-quality service.

Sincerely,

The Google Analytics Team
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Posted on Friday, November 25th, 2005 at 3:29 pm. Permalink